General Chao | Chatswood's Premium Australian Asian Dining Experience

General Chao PTY LTD respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This policy sets out how we collect and treat your personal information. “Personal information” is information we hold which is identifiable as being about you.

Collection of personal information

General Chao PTY LTD will, from time to time, receive and store personal information you enter onto our website, provided to us directly or given to us in other forms. You may provide basic information such as your name, phone number, address and email address to enable us to send information, provide updates and process your product or service order. We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support. Additionally, we may also collect any other information you provide while interacting with us.

How we collect your personal information

General Chao PTY LTD collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we provide our services to you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.

Use of your personal information

General Chao PTY LTD may use personal information collected from you to provide you with information, updates and our services. We may also make you aware of new and additional products, services and opportunities available to you. We may use your personal information to improve our products and services and better understand your needs. General Chao PTY LTD may contact you by a variety of measures including, but not limited to telephone, email, sms or mail.

Disclosure of your personal information

We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents, suppliers or subcontractors insofar as reasonably necessary for the purposes set out in this Policy. Personal information is only supplied to a third party when it is required for the delivery of our services. We may from time to time need to disclose personal information to comply with a legal requirement, such as a law, regulation, court order, subpoena, warrant, in the course of a legal proceeding or in response to a law enforcement agency request. We may also use your personal information to protect the copyright, trademarks, legal rights, property or safety of General Chao, www.generalchao.com, its customers or third parties.

Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia. If there is a change of control in our business or a sale or transfer of business assets, we reserve the right to transfer to the extent permissible at law our user databases, together with any personal information and non-personal information contained in those databases. This information may be disclosed to a potential purchaser under an agreement to maintain confidentiality. We would seek to only disclose information in good faith and where required by any of the above circumstances.

By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Policy. Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.

Security of your personal information

General Chao PTY LTD is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.

The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.

Access to your personal information

You may request details of personal information that we hold about you in accordance with the provisions of the Privacy Act 1988 (Cth). A small administrative fee may be payable for the provision of information. If you would like a copy of the information, which we hold about you or believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please email us at chatswood@generalchao.com

Complaints about privacy

If you have any complaints about our privacy practices, please feel free to send in details of your complaints to General Chao, 436 Victoria Avenue, Chatswood, New South Wales, 2067. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.

Changes to Privacy Policy

Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website or notice board. Please check back from time to time to review our Privacy Policy.

Website

When you come to our website (www.generalchao.com) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.

Cookies

We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our website. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.

Third party sites

Our site may from time to time have links to other websites not owned or controlled by us. These links are meant for your convenience only. Links to third party websites do not constitute sponsorship or endorsement or approval of these websites. Please be aware that General Chao is not responsible for the privacy practises of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information

Further Information on Privacy

You may obtain further information regarding privacy issues in Australia by visiting the Australian Federal Privacy Commissioner’s website at www.privacy.gov.au

RESTAURANT TERMS & CONDITIONS

We welcome online bookings for groups of up to 12 people. For of 13 or more, or to book a private dining room, please contact the restaurant at chatswood@generalchao.com for reservation assistance. Please note private dining rooms require a minimum spend.
For groups of 8+ please select from our one of our banquet menus, for the whole table to enjoy.
If you would like a la carte please contact the restaurant to pre-order, if not pre-order is received and you elect a la a carte on the day, you will incur a 10% service charge.
Our restaurant is fully licensed and we do not allow BYO. You can view our selection of wine, cocktails, beer and premium tea and coffee HERE.
We can create extra special group dessert options for your special occasions, however if you’d prefer to bring a cake we do not charge a cake-age fee.

BOOKINGS:
Bookings will be held for up to 15 minutes from your reservation time. All tables booked in our first sitting (prior to 6.45pm) are required to be vacated after 2 hours. All guests must be vacated after this time. For unlimited dining please choose a reservation time from 7.00pm onwards.
Banquet menu selection must be for the entire table, we can happily accommodate vegetarian diners.
If your reservation falls on the day of a public holiday a 10% public holiday surcharge applies. Please ensure children are included in your party size and specify if you require a highchair.

CANCELLATION POLICY:
For groups of 8+ credit card details will be required to secure your booking. If you cancel your booking with less than 48 hours notice, or fail to show a $20 per person fee will apply. This does not apply to a change in numbers.

AMEX SURCHARGE:
When making payment at the restaurant AMEX cards attract a 3.5% surcharge. There are no fees attached to any other form of payment.

SPECIAL REQUESTS & ALLERGENS:
We do our utmost to accommodate all special requests that come to us via your online booking, please don’t hesitate to contact us at chatswood@generalchao.com, or by phone on 02 9411 7977, to talk through options. If you have any allergen requests or a serious allergy please contact the restaurant on the above details 24 hours in advance so we can ensure our kitchen is prepared for your arrival.
All food at General Chao is prepared on site, or by specialty suppliers. We can modify some dishes on the menu and remove certain ingredients for your dietary or taste preferences, however neither General Chao nor our suppliers work in environments that are completely free of gluten, shellfish, nuts (including peanuts), sesame, soy, dairy or any other allergens and all food products served may contain traces of these and other allergens.

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02 9411 7977